Where Your Uber Passenger Ratings Are Stored
Uber stores your passenger rating in your account profile, and drivers see it before they accept a ride. The rating is a number between 1 and 5 stars, calculated from driver feedback. You can check your rating inside the Uber app under Account and Profile. Uber does not show individual driver comments to passengers in the app, but it displays the average score. For more on how Uber uses ratings, see Uber's official help page on rider ratings here.
Uber updated its rider-rating system in recent years to reduce the impact of low scores and to give riders more context. The company states that ratings are meant to help both drivers and riders maintain a quality experience. Uber does not publicly rank passengers globally, but the internal score affects trip matching and cancellation behavior. Forbes has reported on Uber's rating changes and how they affect rider visibility here.
Step-by-Step Guide to View Your Uber Passenger Rating
Open the Uber app on your phone and tap the menu icon in the top left corner. Select Account, then tap Profile. Your rider rating appears at the top of the profile screen as a star rating. If you have multiple trips, Uber shows the overall average rather than individual trip scores. This method works for both Uber app versions released in 2024 and earlier.
Using the Uber Website to Check Your Rating
You can also view your rating on the Uber website by logging into your account. Go to the Uber help center and sign in, then navigate to the Account or Profile section. The rider rating is displayed alongside your trip history and payment methods. Uber's help center provides a direct page for managing your profile and rating visibility here.
What Affects Your Uber Passenger Rating and How to Improve It
Uber ratings are affected by punctuality, cleanliness, communication, and respect for driver preferences. Common rating-lowering behaviors include arriving late, requesting unsafe routes, and leaving messengers in the car. Uber's driver guidelines note that riders who consistently receive low scores may see changes in their ride experience. The company does not publicly share the exact weighting of each factor, but it uses aggregated driver feedback to adjust rider visibility.
To improve your rating, confirm the pickup location early, keep the car clean, and follow the driver's preferred route when possible. Uber's help pages recommend rating your driver after every trip to maintain a balanced feedback loop. You can also contact Uber Support through the app if you believe a rating is incorrect. Uber's support portal allows riders to report rating issues and request a review of specific trips here.